Sydney, NSW, Australia· Getting off my flight from Fiji. I was shocked to see how this Fijian Lady was treated. Ground staff just watched on as the crew tried to help her crawl and edge her way down each flight of stairs. Hello ....there is a duty of care here and it is not the crews duty to do this. Old school days... once the door is opened the passengers are handed to ground staff.
There are legal consequences here and if she accidently fell, the crew would have lost their jods and the airline sued for damages.
Passegers on transit bus was shocked and appalled.
A disgusted passengers said "OMG is this how they treat elderly passengers, ROLL THEM DOWN THE STAIRS."
Not hiping this up.I said "no they bring them down on a lift truck if they are wheel chairs passengers."
I got up to say something to the ground staff and was quickly reminded by wifey i am OLD SCHOOL and I don't work for the airlines anymore.
Saying the least after the wheel chair passenger was wheeled onto the bus. Wifey asked the Ground Controller if this passenger was a special requirement why was she not lowered down on a lift truck.
The controller said that the Wheel Chair passenger should have stated that she could not walk down the stairs.
I turned away in disgust. Did she think we were born yesterday. Wifey and I have forty five years experience behind us in passenger travels and this is not the way we do things in Fiji Airways.
Let's stop contracting Sydney Airport ground duties and put an island touch back into the "THE WAY THE WORLD SHOULD BE."